Home
care customers have a right to be notified in writing of their rights and
obligations before treatment is begun.
The customer's family or guardian may exercise the client's rights when
the customer has been judged incompetent.
Home care providers have an obligation to protect and promote the rights
of their customers, including the following rights.
Be treated with
dignity, courtesy and respect.
Be
fully informed upon admission of the company's policies, procedures, ownership
or control of the local facility and the process for receiving, reviewing and
resolving your complaints or concerns.
Receive
complete explanations of charges for services and equipment, including
eligibility for third-party reimbursement and an explanation of all forms you
are requested to sign.
Receive
quality equipment, supplies and services that meet or exceed professional and
industry standards regardless of race, religion, political belief, sex, social
status, age or disability.
Receive
equipment, supplies and services from qualified personnel and to receive
instructions on self care, safe and effective operation of equipment and your
responsibilities regarding equipment, supplies and services, without discrimination
in accordance with your physician orders.
Participate
in decisions concerning the nature and purpose of any technical procedure which
will be performed and who will perform it, the possible alternatives and/or
risks involved and your right to refuse all or part of the services and to be
informed of expected consequences of any such action.
Confidentiality
of all your records (except as otherwise provided for by law or third-party
payer contracts) and to review and even challenge those records and to have
your records corrected for accuracy.
Express
dissatisfaction and to suggest changes in any service without discrimination,
reprisal or unreasonable interruption of services.
Be
advised of the telephone number of the Medicare "Fraud Hot Line" is
1-800-638-6833.
Participate in the
planning of the care and in planning changes in the care, and to be
advised that you have the right to do so.
Accept
or refuse medical treatment while competent and to make decisions about
care/services to be received should you lose competency.
Able to identify
company personnel through proper organizational identification badges
or cards.
Be informed of any
financial benefits when referred to an outside organization.
Be informed of client
rights under state law to formulate advanced care directives.
We hope you share your good
experience at Anodyne Inc. with others and encourage them to use our services. Please call us anytime at 952-546-5334 or toll free at 800-736-8367 Monday-Friday 8
AM to 5 PM for assistance.
|