General Frequently Asked Questions

On this page you will find answers to General Questions about Anodyne, Inc. and our processes.  Please read below to answer some general questions.  If you cannot find the answer to your question here please review our other Frequently Asked Questions pages, email us at info@anodynerehab.com or call us Toll Free at 1-800-736-8367.

About Anodyne

Where is your company located?
Our corporate offices are located in Minnetonka, Minnesota, the heart of the twin cities area.  We service the entire nation with our mail order delivery service.  We deliver to you, in the comfort of your own home, so you do not have to go anywhere!

How long have you been in business?
We have been in business since 1987, almost 30 years! We have been delivering outstanding products at a low price as well as top of the line Customer Service since then.

What are your hours of operation?
Our website is open for review at all times.  Our website lists details on almost all of the products we sell, but if you don’t see it on our website, please call us at 800-736-8367 and we would be happy help you find the item that suits your needs.  Our customer service department is open Monday – Friday 8:00 A.M. – 5:00 P.M. CST.

Do you share buyer’s information?
No. We do not share or sell any customer information. We comply with HIPAA privacy laws and protect all of your personal information. Your information is never shared with an outside company.

Ordering Supplies

What should I do before I call Anodyne to order new supplies?
Make sure you have the most recent copies of your insurance card and your doctors detailed prescription prior to calling.  Most of our supplies cannot be sold without a doctors detailed prescription. If you are buying a supply that will not be sent to your insurance company for processing and that does not require a prescription, simply call customer service at 800-736-8367 and place your order.

How do I place an order?

Simply call our Toll Free Customer Service line at 1-800-736-8367  and someone will assist you with all of your questions.  We are here to help you find the equipment that is right for your needs.

Do you have my item in stock?
Anodyne, Inc. stocks most of the products we sell, however it is possible that we may have to order the size, style, color, etc. of the product you require. If the item is a special order or needs to be customized, we will expedite the shipment. If for some reason your product is delayed we will keep you informed.